Sales Support Executive

 

Location: Normanton, West Yorkshire
Hours: 37.5 per week

We are looking for an experienced sales Support Executive to join as a member of the team at our head office in Normanton. You will become a core member of our Business Development team, providing support to our external sales team and customer accounts, providing a vast knowledge of our products to incoming queries from our customers.

Bell Lighting is a well-established, rapidly growing manufacturer of high quality lamps and luminaries.

Established in 1920, Bell Lighting is a leading manufacturer with 100 years’ experience within the industry.
 


About the Role
This is a busy role playing a key part within our sales support team, providing a high level of support to our customers. Your working hours will be 37.5 per week Monday to Friday, flexible between the hours of 8:00am and 6:00pm. Your daily duties will include:
  • Supporting the external sales team in developing and maintaining relationships with assigned customer accounts by constant interaction;
  • Understand the customers’ needs and potential opportunities to better service their requirements with our product portfolio and offers;
  • Answer all customer queries efficiently and professionally, providing advanced quotations, advice & excellent product knowledge;
  • Take a proactive approach in potential costing levels for assigned customer accounts alongside the external sales team;
  • Provide administrative support to the external sales team with their sales activities as required to build the relationship with our customers;
  • Maintain and record all relevant information on CRM, sales database and Microsoft;
  • Detailed tender document programs with cross referencing and excel editing  
  • Analyse lost business reports and refer anomalies to the Management, whilst also reporting on any trends seen in the market place;
  • Any other administrative duties that may advance the important relationships between Bell and our customers;


Desirable Skills
We are looking for an experienced, driven individual, who is pro-active and passionate about customer service. Our ideal candidate will have:
  • A minimum of 3 year experience working in high end busy customer service role;
  • Strong and confident communication skills, both verbal and written;
  • A friendly, professional telephone manner and positive attitude;
  • A high focus and passion to provide the highest level of service to our customers;
  • Good IT skills with experience using Microsoft packages, including Excel;
  • Ability to quote pricing with knowledge of percentage or mark up from cost or discount percentage from price files
  • The ability to work well both individually and as part of a team;
  • A ‘can do’ attitude with an interest to learn and develop;

 

Benefits

We offer a competitive salary with 20 holiday days’ + bank holidays each year alongside a company pension and free car parking.

Located in Normanton West Yorkshire just off the M62, we are surrounded with plenty of eateries, fuel stations and attractions.

 

How to apply

If you are interested in this role, please submit an updated CV to our HR team on hr@belllighting.co.uk