Sales Support Executive

 

Location: Normanton, West Yorkshire
Hours: 37.5 per week
 

The BELL Philosophy


We pride ourselves on our core values of Customer Experience, Better Together, Vision and Passion, which remain central to the way we treat our customers and employees. We endeavour to treat you as a member of our family and believe in promoting and enhancing your career throughout your employment with us.
 

Bell Lighting is a well-established, rapidly growing manufacturer of high quality lamps and luminaries.

Established in 1920, Bell Lighting is a leading manufacturer with 100 years’ experience within the industry.
 


About the Role
This is a busy role playing a key part within the team, where your daily duties will be:
  • Supporting the external sales team in developing and maintaining relationships with assigned customer accounts by constant interaction
  • Understand the customers’ needs and potential opportunities to better service their requirements with our product portfolio and offers
  • Answer all customer queries efficiently and professionally, providing advanced quotations, advice & excellent product knowledge
  • Take a proactive approach in potential costing levels for assigned customer accounts alongside the external sales team
  • Produce energy saving calculations to show how much energy & savings the customer can make when switching to LED technology
  • Specify BELL alternative fittings against other manufacturers
  • Maintain and record all relevant information on CRM, sales database and Microsoft
  • Detailed tender document programs with cross referencing and excel editing
  • Analyse lost business reports and refer anomalies to the Management, whilst also reporting on any trends seen in the market place
  • Any other administrative duties that may advance the important relationships between Bell and our customers
 
Who are we looking for?
We are looking for a driven individual, who is pro-active and passionate about customer service. Our ideal candidate will have:
  • Experience working in a customer service role
  • Strong and confident communication skills, both verbal and written
  • A friendly, professional telephone manner and positive attitude
  • A high focus and passion to provide the highest level of service to our customers
  • Good IT skills with experience using Microsoft packages, including Excel
  • The ability to work well both individually and as part of a team
  • A ‘can do’ attitude with an interest to learn and develop

 

Benefits
  • Competitive salary (We are a Real Living Wage Employer, so you will always meet these requirements as a minimum)
  • Company pension
  • 25 days + Statutory holidays per year, with an additional day for each year of service, up to 28 days’
    Free car parking
  • Health Shield scheme after completion of probationary period
  • Cycle to work scheme after completion of probationary period
  • Salary sacrifice Electric Car Scheme coming in 2023
  • Located at our brand new state of the art office, with a free on-site gym

 

How to apply

If you are interested in this role, please submit an updated CV to our HR team on hr@belllighting.co.uk