Sales Support Executive


Location: Normanton, West Yorkshire                                                  
Working hours: 37.5 per week, Monday to Friday

 

The BELL Philosophy

We pride ourselves on our core values of Customer Experience, Better Together, Vision and Passion, which remain central to the way we treat our customers and employees. We endeavour to treat you as a member of our family and believe in promoting and enhancing your career throughout your employment with us.
Bell Lighting is a well-established, rapidly growing manufacturer of high-quality lamps and luminaries.
Established in 1920, Bell Lighting is a leading manufacturer with over 100 years’ experience within the industry.



About the Role

This is a busy role playing a key part within the team, where your daily duties will be:

  • Supporting the external sales team in developing and maintaining relationships with assigned customer accounts by constant interaction.
  • Understand the customers’ needs and potential opportunities to better service their requirements with our product portfolio and offers.
  • Answer all customer queries efficiently and professionally, providing advanced quotations, advice & excellent product knowledge.
  • Oversee the administration of the exports function alongside the European Exports Manager, ensuring documentation is completed correctly and submitted for goods to be distributed.
  • Take a proactive approach in potential costing levels for assigned customer accounts alongside external sales.
  • Produce energy saving calculations to show how much energy & savings the customer can make when switching to LED technology.
  • Specify BELL alternative fittings against other manufacturers.
  • Maintain and record all relevant information on CRM, sales database and Microsoft.
  • Detailed tender document programs with cross referencing and excel editing.
  • Analyse lost business reports and refer anomalies to the Management, whilst also reporting on any trends seen in the market place.
  • Deal with incoming technical queries from customers (Full training provided).
  • Any other administrative duties that may advance the important relationships between Bell and our customers.
 
Who are we looking for?
We are looking for a driven individual, who is pro-active and passionate about customer service. You will have:
  • Experience working in a customer service role.
  • Strong and confident communication skills, both verbal and written.
  • A friendly, professional telephone manner and positive attitude.
  • A high focus and passion to provide the highest level of service to our customers.
  • Strong IT skills with experience using Microsoft packages, including Excel.
  • The ability to work well both individually and as part of a team.
  • A ‘can do’ attitude with an interest to learn and develop.
 
Benefits
  • 25 days annual leave + bank holidays per year, with an additional day for each year of service, up to 28 days’
  • Free on-site gym, with a free weekly gym class led by a Personal Trainer
  • Annual flu vaccinations available
  • Health Shield scheme after completion of probation
  • Cycle to work scheme after completion of probation
  • Salary sacrifice Electric Car Scheme after 12 months service
  • Free Fruit
  • Free milk
  • Annual events, such as Family Fun Day and Christmas Party
  • Bi-annual Team building events and allowance with your department
  • Employee of the Month scheme

 

How to apply

If you are interested in this role, please submit an updated CV to our HR team on [email protected]